Refund policy
Returns & Refund Policy
We want your Tuesday Eyewear order to feel right. This policy explains our change-of-mind returns process and your rights if an item arrives faulty, damaged or not as described.
Change-of-mind returns
We accept change-of-mind returns within 14 days of delivery.
To be eligible, sunglasses must be unworn, unused, clean and in their original condition, with the protective case and cleaning cloth included.
Return shipping costs for change-of-mind returns are paid by the customer. We recommend using tracked postage, as we cannot process a return we do not receive.
Items that cannot be returned for change of mind
- Items that have been worn, used, scratched, marked or damaged after delivery.
- Items returned without the included protective case and cleaning cloth.
- Gift cards, if offered.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact us as soon as possible through our Contact page with your order number and clear photos of the issue.
If the item is confirmed to be faulty, damaged or incorrect, we will provide a remedy in line with Australian Consumer Law. Depending on the issue, this may include a replacement, repair, refund or other suitable solution.
Where a return is required for a confirmed faulty, damaged or incorrect item, we will cover reasonable return shipping costs.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to start a return
- Contact us through our Contact page within 14 days of delivery.
- Include your order number and reason for return.
- Wait for return instructions before sending anything back.
Returns sent without contacting us first may take longer to process.
Refund timing
Once your return is received and inspected, we will let you know whether it has been approved. Approved refunds are processed back to the original payment method. Your bank or payment provider may take additional time to show the refund.